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Terug naar “Alliance Connect toolbox unable to respond to your request...”

door slyoldfox
22 mar 2024 10:20
Forum: EasyLink
Onderwerp: Alliance Connect toolbox unable to respond to your request...
Reacties: 47
Weergaves: 20924

Re: Alliance Connect toolbox unable to respond to your request...

lumberingbackstay schreef: ↑21 mar 2024 17:48 I have the same issue on my ZE50, same error logs

Code: Selecteer alles

2024-03-21 16:25:51 GMT+00:00 ERROR [com.retail.toolbox.customer.controllers.AbstractController] [manageBffException] BFF exception : 0301001002 - Server error
I'm raising a ticket with the technical team for the multimedia, certainly on their end.
Yah it's on their end, I was able to sniff the web requests and the data being sent seems good. Where did you raise the ticket?
door slyoldfox
21 mar 2024 17:32
Forum: EasyLink
Onderwerp: Alliance Connect toolbox unable to respond to your request...
Reacties: 47
Weergaves: 20924

Re: Alliance Connect toolbox unable to respond to your request...

Ik heb een mail gestuurd naar contact-client.be@renault.be - we zien wel. Misschien een idee dat jullie hetzelfde doen, dan wordt het hopelijk opgelost. Ik heb geschreven:

Beste,

Jullie Alliance Connect Toolbox geeft al een paar dagen een foutmelding. De onderliggende fout is een HTTP 502 error (Bad Gateway) van jullie webserver. Meer bepaald het BFF endpoint op:

https://customer-toolbox-api-rnlt-prod. ... mereon.io/

Kunnen jullie dit dringend doorgeven aan het IT ontwikkelingsteam aub?

<met hier de screenshot>

Groetjes
door slyoldfox
21 mar 2024 11:11
Forum: EasyLink
Onderwerp: Alliance Connect toolbox unable to respond to your request...
Reacties: 47
Weergaves: 20924

Re: Alliance Connect toolbox unable to respond to your request...

Ik heb inderdaad hetzelfde voor:

Code: Selecteer alles

2024-03-21 10:09:14 GMT+00:00 INFO  [com.retail.toolbox.customer.service.impl.BffGeneriqueService] [getUpdates] RETURN HTTP CODE FROM BFF CALL. HTTPCODE = 502
2024-03-21 10:09:14 GMT+00:00 ERROR [com.retail.toolbox.customer.service.impl.BffGeneriqueService] [getUpdates] RETURN SERVER ERROR FROM BFF CALL. RESPONSE = com.retail.toolbox.customer.model.avnext.ErrorResponse@c837014
2024-03-21 10:09:14 GMT+00:00 INFO  [com.retail.toolbox.customer.service.impl.SettingsService] [getUserConsent] Checking user consent ...
2024-03-21 10:09:14 GMT+00:00 ERROR [com.retail.toolbox.customer.controllers.AutoSwitchFingerPrintController] [lambda$fingerprintSearchFailureCallback$8] error when searchUpdatesByFingerPrint :
com.retail.toolbox.customer.exception.BffException
	at com.retail.toolbox.customer.service.impl.BffGeneriqueService.getUpdates(BffGeneriqueService.java:249)
	at com.retail.toolbox.customer.service.impl.BffGeneriqueService.getUpdates(BffGeneriqueService.java:166)
	at com.retail.toolbox.customer.service.impl.BffGeneriqueService.getUpdatesByFingerPrint(BffGeneriqueService.java:142)
	at com.retail.toolbox.customer.service.impl.RegionalizationGeneriqueService.getUpdatesByFingerPrint(RegionalizationGeneriqueService.java:121)
	at com.retail.toolbox.customer.controllers.AutoSwitchFingerPrintController$1.call(AutoSwitchFingerPrintController.java:308)
	at com.retail.toolbox.customer.controllers.AutoSwitchFingerPrintController$1.call(AutoSwitchFingerPrintController.java:304)
	at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.lang.Thread.run(Thread.java:834)
2024-03-21 10:09:14 GMT+00:00 INFO  [com.retail.toolbox.customer.service.impl.SettingsService] [getUserConsent] Checking user consent ...
2024-03-21 10:09:14 GMT+00:00 ERROR [com.retail.toolbox.customer.controllers.AbstractController] [manageBffException] BFF exception : 0301001002 - Server erro

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